Frequently Asked Questions

Traditional aggregators act as middlemen, charging you a "per-cover fee" for every guest seated and keeping your customer data for their own marketing. AIMX is completely different. We are an enterprise software provider. We charge a flat, predictable SaaS subscription. You keep 100% of your revenue and maintain absolute ownership of your guest database. We don't tax your success.

No hidden fees from us, ever. Our monthly subscription covers the software license. All telecommunication traffic (voice calls, SMS confirmations, and review requests) is routed through Twilio. You pay for Twilio usage strictly on a pay-as-you-go basis at cost, directly through your own API keys. You only pay for exactly what your restaurant consumes.

POSync is AIMX's checkout bridge between RestoDash OS and supported point-of-sale environments such as Toast and Square. When a check is closed or a table enters checkout, POSync helps update the table state inside RestoDash, starts the configured cleaning window, and prepares that table to become available again without the host team manually chasing updates from the floor.

Yes. Maya is built for high-volume restaurants where the phone can ring during peak service, private events, weekends, and rush hours. Instead of forcing the host team to choose between the guest standing in front of them and the guest calling in, Maya can manage multiple reservation conversations and route confirmed bookings into the operating workflow.

No. AIMX does not require table clutter or a QR code on every table. The GuestBook QR is designed for guest check-in: a guest can scan it and submit their details automatically, while the host team can also enter the guest manually when that creates a smoother welcome experience.

Yes. GuestBook supports both paths. Guests can scan the QR code and complete the form themselves, or the hostess can manually enter the guest's name, phone number, consent status, reward claim, and operational notes. This keeps the system flexible for premium hospitality environments where staff may want to keep the guest experience personal.

RestoDash OS features a dedicated, isolated No-Show Pipeline. If a guest fails to arrive within their reserved window and the table is not marked as seated, they are automatically moved to this tracking pipeline. The next time that specific phone number calls to book, the ecosystem instantly assesses their risk level and alerts your staff before confirming a new table.

Our system autonomously tracks guest frequency without requiring physical cards or apps. Using our internal 3/5 Rule, a guest is tagged as a Frequent Guest after 3 visits. Upon their 5th visit, the system automatically elevates them to VIP Legend status, instantly alerting your hostess to provide a premium hospitality experience the moment they walk in or call.

Maya can be configured for multilingual reservation flows, including English and Arabic. Additional languages can be added depending on the market, restaurant concept, and guest profile. Each language flow should be trained around the restaurant's real booking rules, tone of voice, menu context, hours, seating zones, and escalation logic so it feels like part of the venue rather than a generic phone bot.

Absolutely. Guest contact details are masked by default on all operational screens. To view full phone numbers or sensitive data, staff must perform a Manager Override using a secure 4-digit PIN and domain-authenticated OTP. Your data is isolated on high-performance DigitalOcean droplets for maximum security.

We use a strict, automated Traffic Light logic. When a guest pays and checkout is initiated, the table turns Orange. This automatically triggers a 15-minute cleaning countdown. Once the 15 minutes expire, the system autonomously releases the table back to Green (Available), ensuring your host desk always knows exactly what is ready to be seated.

AIMX is designed around a practical restaurant stack: GoHighLevel for CRM and pipeline infrastructure, Twilio for voice and SMS routing, DigitalOcean for isolated hosting, Google for review workflows, and Toast or Square for checkout-aware table release logic. Integrations are configured per venue so the restaurant keeps a clean operating flow instead of a pile of disconnected tools.

Yes. RestoDash OS can include Google review monitoring and fast response workflows. The goal is to help operators see review activity quickly, respond with the right tone, and connect guest feedback to the same operational command center that already tracks reservations, loyalty, no-shows, support tickets, and table status.

Because we build a custom, isolated ecosystem for your venue, including voice training for your specific menu and operational rules, implementation typically takes a few days following the initial onboarding call. Our Implementation & AI Training Fee covers this entire setup, ensuring you launch with a flawless, fully operational command center.